About NAAV Financial Services Ltd
A reliable partner in financial and advisory services — driven by integrity, teamwork and the creativity of our people.
Who we are
NAAV Financial Services Ltd is a Licensed Microfinance Institution (MFI) based in Kasangati, along the Kampala–Gayaza Road. We exist to give hardworking entrepreneurs, salaried employees and community groups access to fair, timely and affordable financial services.
From group lending secured by solidarity and collateral savings, to individual business loans and salary loans recovered conveniently through check-off, every product we offer is built around one promise — growing together with our clients.
Beyond credit, we provide savings and fixed deposit products, business advisory, bookkeeping support and financial literacy training, so our clients don't just borrow — they build lasting financial strength.
- Status
- Licensed Microfinance Institution (MFI)
- Head office
- Mutaasa City Room EU-137, Kasangati, Kampala–Gayaza Road
- Clients served
- 200+ entrepreneurs, employees and groups
- Active groups
- 20+ solidarity lending groups
- Working hours
- Mon–Fri 8:30am–5:00pm · Sat 9:00am–4:00pm
- Contact
- +256 772 141 283 · naavfinancialservicesltd@gmail.com
Prince Ngobi Alex
Founder & Managing Director
BSc Education (MUK) · MBA (MUK) · TTP (URA) · ITRAT (URA) · COP (IRA)
Prince Ngobi Alex founded NAAV Financial Services Ltd with a conviction that accessible, responsible credit — paired with honest advice — is the surest way to grow communities from within. Before founding NAAV, he built his financial and regulatory expertise across leading institutions — in lending and microfinance at FINCA and PRIDE Bank, and in taxation and compliance at the Uganda Revenue Authority (URA). He also holds the Tax Technician Certificate (TTP) and Integrated Tax Revenue Administration Training (ITRAT) from URA, and the Certificate of Proficiency (COP) from the Insurance Regulatory Authority (IRA).
Under his leadership, NAAV has grown from an idea into a Licensed Microfinance Institution serving entrepreneurs, salaried employees and solidarity groups across Kasangati and beyond. His guiding principle is simple: measure success by how the community grows with us, not by what we can take from it. That belief shapes every product, every appraisal and every client conversation at NAAV — and it is what "Growing Together" truly means.
To be the most reliable entity in the provision of financial and advisory services through continuous improvement driven by the integrity, teamwork and creativity of our team.
To foster economic growth through provision of timely financial and advisory services with excellence and professionalism.
Our culture is inclusive, diverse and unique in its own way. From our diverse workforce to our team-building programs at NAAV, we value diversity, curiosity, and caring — for customers and staff — and we strive to maintain an open and friendly culture for everyone.
Core values (SPEAK-IT)
Seven values that shape how we serve clients and work with one another.
Simplicity
Products and processes that are easy to understand.
Professionalism
Consistent, courteous and competent service at every touchpoint.
Excellence
We hold ourselves to the highest delivery standard.
Accountability
We own our commitments, decisions and their outcomes.
Knowledgeable
Informed advice grounded in expertise and continuous learning.
Integrity
Honest, transparent and ethical in all dealings.
Teamwork
We achieve more together — with colleagues, clients and partners.
Team building activities
Practical programs that keep our team connected, curious and caring — for one another and for the clients we serve.
Monday team huddle
A short stand-up where every officer shares wins, client challenges and the week's targets.
Field exchange days
Officers swap groups for a day to learn new client-handling approaches and share best practice.
Skills clinic
Peer-led sessions on credit assessment, customer care and financial literacy coaching.
Community outreach drive
The team volunteers together on savings and business literacy sessions in the communities we serve.
Sports and wellness day
Football, netball and wellness checks that keep the team healthy and connected outside the office.
Staff retreat and awards
A full-day retreat to review strategy, plan ahead and celebrate colleagues who live the SPEAK-IT values.
Strategic objectives
Seven priorities that translate our vision and mission into measurable action.
- 01
Deliver reliable and accessible financial solutions
Simplicity · Professionalism · Excellence · Reliability
- Provide client-friendly and easy-to-understand financial products.
- Ensure quick, consistent and dependable service delivery across all channels.
- 02
Provide timely, impactful advisory services
Knowledgeable · Excellence · Integrity
- Empower clients through personalised business advice and financial literacy.
- Establish NAAV as a go-to centre for trusted financial guidance.
- 03
Uphold the highest standards of professionalism and integrity
Professionalism · Integrity · Accountability
- Implement strong compliance, governance and ethical systems.
- Foster a culture of responsibility and transparency at all levels.
- 04
Promote inclusive economic growth
Teamwork · Simplicity
- Support financial inclusion by targeting underserved groups — youth, women and rural populations.
- Create partnerships to amplify reach and economic empowerment.
- 05
Drive continuous improvement and innovation
Creativity · Knowledgeable · Excellence
- Use technology and staff creativity to improve products, processes and client satisfaction.
- Encourage feedback-driven development and innovation.
- 06
Build and sustain a high-performing, collaborative team
Teamwork · Accountability · Knowledgeable
- Develop staff capacity through training, mentorship and performance management.
- Promote cross-functional teamwork to achieve strategic goals.
- 07
Ensure financial sustainability and growth
Accountability · Excellence · Integrity
- Diversify services and revenue streams for long-term viability.
- Maintain strong financial controls and performance monitoring.